First Response

First Response provides on-location service and support from the moment of a motor vehicle accident through the claim and repair process and it is offered at NO ADDITIONAL COST to clients in New Providence.

You’ve been in an accident. What should you do? Experiencing a crash can be unnerving, even when no one is injured. You may go through a range of emotions including fear, anger and confusion, any of which potentially distort your perspective and impair your ability to make good decisions that will protect your interests.

If you live in New Providence, you will enjoy stress-free driving knowing there will be someone in your corner if you’re involved in a mishap and you may not be functioning at your best.

When an accident happens, one call to First Response at 32-FIRST (323-4778) will dispatch a van to the scene where trained professionals, at NO ADDITIONAL COST, will take full control of the situation, including:

  • Notifying police if they are not already on scene;
  • Calling an ambulance if required;
  • Assisting with the safety of all persons involved and securing all valuables in the vehicle; assist in exchanging information with the other(s) involved;
  • Taking statements and photographs;
  • Initiating the claim process and preparing the repair estimate;
  • Providing a wrecker to take the vehicle to an approved shop;
  • Assistance with transportation of the occupants of the insured vehicle(s) to a secure destination of choice.

Additionally, through our state-of-the-art Crash Estimating System, repair costs can be estimated right at the accident scene. You’ll be in a better position to issue repair instructions following the accident.

First Response takes the hassle out of the claims process and dramatically reduces your waiting time for claims to be settled.

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